Shipments and returns

Your Order

Packages are generally dispatched within 3 working days after receipt of payment. UK orders are shipped using Royal Mail 2nd Class unless specified otherwise. International orders are shipped using Royal Mail, and will be delivered using customer's local postal service. Tracked courier options are available upon request however will incur added postage costs.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

International orders may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. Fees cannot be estimated by us prior to dispatch. 

Boxes are amply sized and your items are well-protected.

Because Covid-19 may sporadically affect delivery times please allow a little extra time before raising a missing item query.  

Returns

We hope that you are happy with your purchase, however if you do wish to make a return, items must be returned in the original packaging and in the condition they were delivered. As per distance selling guidelines we must be notified within 14 days of receipt that you wish to return the items  - we must then receive the items within 14 days of acknowledgement. On receipt of the items, a refund will be issued (obtaining a proof of postage from the Post Office is advisable). Original postage will not be refunded unless the item is faulty.

Items that have been damaged in the post will either be refunded or replaced. A photograph can usually be used as evidence of damage, which can uploaded using the contact form.